Terms & Policies

 

Terms & Policies – La Fortune

1. Order Policy

All orders are subject to availability. In case a specific flower is unavailable, we reserve the right to make appropriate substitutions of equal or greater value while maintaining the design’s overall aesthetic.

2. Delivery Policy

We offer local delivery within [insert delivery zone]. Orders must be placed by [insert time] for next-day delivery. We are not responsible for delays caused by incorrect addresses or recipient unavailability.

3. Refunds & Returns

Due to the nature of fresh flowers, we do not accept returns or offer refunds. All sales are final. However, if there is an issue with your order (such as damage during delivery), please reach out within 24 hours and include a photo so we can review the situation.

4. Cancellations & Changes

You may request to cancel or modify your order up to 24 hours before the scheduled delivery. We cannot guarantee changes for same-day or next-day orders once they are in process.

5. Privacy Policy

Your personal information is only used to fulfill your order and will never be shared or sold. We respect your privacy and are committed to protecting your data.

6. Contact

Questions? Reach out to us at [insert email or contact form URL]. We’re here to help!