FAQ

Frequently Asked Questions

1. Where do you deliver in Vancouver?

We offer flower delivery  across the Greater Vancouver area, including Vancouver (West Side & East Side), West Vancouver, Burnaby, and Richmond. Same-day delivery is available for most areas. For locations outside our delivery zone, feel free to contact us and we'll do our best to accommodate!

2. How far in advance should I place an order?

We recommend placing your order at least 24-48 hrs in advance to ensure the best availability, especially during peak seasons like Valentine's Day, Mother's Day, and holidays. 

3. Can I customize a flower bouquet in Vancouver?

Absolutely! We love creating custom arrangements tailored to your style. Simply leave a note at checkout with your preferred colours, flower types, or mood, and our florists will craft something just for you. Custom orders are perfect for weddings, birthdays, and special celebrations in Vancouver.

4. What happens if the recipient isn't home?

If no one is available to receive the delivery, we will carefully leave the flowers in a safe, sheltered spot (weather permitting) or contact you to arrange redelivery. We'll always do our best to ensure your flowers arrive fresh and on time.

5. Can I return or exchange my order?

Because our products are perishable and handcrafted, we do not accept returns or exchanges. If there's an issue with your order, please contact us within 24 hours with a photo and we'll make it right.

6. What if my flowers arrive damaged?

We take great care with every arrangement. If your flowers arrive in poor condition, please reach out within 24 hours with a photo and we will review your case promptly.

7. Do you offer same-day flower delivery in Vancouver?

Yes! We offer same-day flower delivery across Vancouver, Burnaby, Richmond, and West Vancouver. Place your order before 12:00 PM to qualify. Perfect for last-minute birthdays, anniversaries, or just-because moments!

8. How long will the flowers last?

Most fresh flowers last about 4–7 days with proper care.
We recommend changing the water daily and keeping them in a cool place.

9. What time will my flowers be delivered?

Deliveries are typically made between 10 AM and 8 PM.
If you have a specific timing request, please contact us and we’ll do our best to accommodate.

10. Do you do wedding flowers in Vancouver?

Yes — weddings are one of our specialties! We design custom wedding florals for ceremonies and receptions across Vancouver and the Lower Mainland. Visit our wedding page to share your vision and request a consultation.